TERMS OF SERVICE

OVERVIEW

Welcome to MAHUVIO.

MAHUVIO is operated by MAHUVIO COMMERCE LIMITED, a company registered in England and Wales under company number 17503023. The terms “we,” “us,” and “our” refer to MAHUVIO and MAHUVIO COMMERCE LIMITED.

MAHUVIO operates this website and online store, including all related information, content, features, tools, products, and services offered to customers (collectively, the “Services”). Our online store is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced in them, describe your rights and responsibilities when accessing or using the Services.

Please read these Terms carefully. They contain important information about your legal rights, warranties, limitations of liability, and dispute resolution.

By visiting, interacting with, or using our Services, you agree to these Terms of Service and our Privacy Policy. If you do not agree, you should not access or use the Services.

SECTION 1 – ELIGIBILITY, ACCESS, AND ACCOUNTS

By using the Services, you confirm that you have reached the age of majority in your country, state, or province of residence, or that you have permission from a parent or legal guardian.

You may be required to provide information such as your name, email address, billing details, payment information, telephone number, and shipping address.

You agree that all information you provide is accurate, current, and complete and that you have the right to provide and use that information.

You are responsible for maintaining the confidentiality and security of your account credentials and for activities carried out through your account. You must notify us promptly if you suspect unauthorized access to your account.

You may not sell, transfer, assign, or license your customer account to another person.

SECTION 2 – PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to display and describe our products accurately. However, colours and product appearance may vary depending on your screen, device, lighting, and display settings.

Product photographs may include props or other items that are not included with the purchased product. Please review the product title, description, specifications, and selected variant before placing your order.

Measurements may vary slightly because of manufacturing methods or manual measurement.

We may update product descriptions, specifications, prices, availability, or other information when necessary. We may also discontinue products or limit the quantity available to any customer, region, or jurisdiction.

Nothing in this section limits your legal rights where a product is defective, damaged, unsafe, or materially different from its description.

SECTION 3 – ORDERS AND ACCEPTANCE

Placing an order constitutes an offer to purchase the selected products.

Your order is not accepted until we confirm acceptance or dispatch the products. We reserve the right to accept, reject, limit, or cancel an order for legitimate reasons, including:

• Product unavailability

• Incorrect pricing or product information

• Payment authorization failure

• Suspected fraud or unauthorized activity

• Shipping restrictions

• Errors in the delivery information

• Breach of these Terms

If we cancel an order after payment has been collected, we will issue a refund to the original payment method.

Please review your order carefully before submitting it. If you need to cancel or modify an order, contact us immediately at support@mahuvio.com. We cannot guarantee that an order can be changed or cancelled after processing or fulfilment has begun.

Purchases are subject to our Return and Refund Policy and any mandatory rights provided by applicable consumer-protection laws.

Products purchased through our store are intended primarily for personal or household use unless we agree otherwise in writing.

SECTION 4 – PRICES, PAYMENTS, AND BILLING

Product prices, discounts, promotions, and availability may change without notice.

The amount charged will be the price displayed during checkout and confirmed in your order confirmation, subject to correction of genuine and obvious errors.

Unless expressly stated otherwise, displayed prices may not include shipping charges, customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country.

All applicable charges that we collect will be displayed during checkout before you complete payment.

You agree to provide accurate and complete billing, payment, and account information. You also agree to update this information when necessary so that we can process transactions and contact you about your order.

By submitting payment information, you confirm that:

• The information is accurate and complete

• You are authorized to use the selected payment method

• The payment provider may authorize and process the transaction

• You will pay all charges displayed and accepted during checkout

Payments may be processed by third-party payment providers. Your use of their services may also be governed by their respective terms and privacy policies.

SECTION 5 – SHIPPING AND DELIVERY

Order-processing times, shipping costs, estimated delivery periods, tracking information, customs charges, and other delivery conditions are explained in our Shipping Policy.

All stated delivery times are estimates unless we expressly agree to a guaranteed delivery date.

We are not responsible for delays caused by customs procedures, shipping carriers, weather conditions, public holidays, incorrect customer information, or events beyond our reasonable control. However, nothing in these Terms limits any mandatory delivery rights available under applicable consumer-protection laws.

Risk of loss or damage remains with MAHUVIO until the products are delivered to you or to a person designated by you, except where applicable law provides otherwise or where you independently appoint a carrier that was not offered by us.

Some orders may be shipped in multiple packages from different fulfilment locations.

SECTION 6 – RETURNS, REFUNDS, AND CANCELLATION RIGHTS

Returns, exchanges, damaged items, and refunds are governed by our Return and Refund Policy.

Customers must contact us before returning a product. The registered office shown in these Terms is not a return address. We will provide the appropriate return instructions and return address after approving a return request.

Nothing in these Terms or our Return and Refund Policy limits any mandatory cancellation, refund, repair, replacement, or other consumer rights available under applicable law.

Customers in the United Kingdom, European Union, or other qualifying jurisdictions may have additional statutory cancellation or withdrawal rights.

SECTION 7 – INTELLECTUAL PROPERTY

The Services and their content, including trademarks, trade names, logos, text, graphics, photographs, videos, audio, page layouts, and designs, are owned by or licensed to MAHUVIO, MAHUVIO COMMERCE LIMITED, Shopify, or the applicable rights holders.

This content is protected by applicable intellectual-property laws.

You may access and use the Services for lawful, personal, and non-commercial purposes. Unless expressly permitted by law or authorized by us in writing, you may not:

• Copy, reproduce, republish, or distribute website content

• Modify or create derivative works from website content

• Use our trademarks, names, designs, or logos

• Sell, license, or commercially exploit any part of the Services

• Remove copyright, trademark, or ownership notices

Nothing in these Terms grants you ownership of or a licence to our intellectual property except for the limited right to access and use the Services in accordance with these Terms.

SECTION 8 – OPTIONAL TOOLS AND THIRD-PARTY SERVICES

We may provide access to tools, applications, payment services, tracking services, social-media features, or other services operated by third parties.

We do not control these third-party services and do not guarantee their availability, accuracy, security, or performance.

Your use of third-party tools is at your discretion and may be governed by separate terms and privacy policies issued by the relevant provider.

We may introduce new tools, features, or resources in the future. Unless otherwise stated, those features will form part of the Services and will be subject to these Terms.

SECTION 9 – THIRD-PARTY LINKS

The Services may contain links to websites or resources operated by third parties.

We are not responsible for examining, controlling, or guaranteeing the accuracy, availability, content, security, products, or services provided by third-party websites.

Accessing a third-party website is at your discretion. You should review its applicable terms, privacy policy, and commercial practices before submitting information or completing a transaction.

Complaints concerning third-party products or services should be directed to the relevant third party, except where MAHUVIO remains legally responsible.

SECTION 10 – RELATIONSHIP WITH SHOPIFY

Our online store is hosted and supported by Shopify.

Purchases made through the store are transactions between you and MAHUVIO, operated by MAHUVIO COMMERCE LIMITED. Shopify is not the seller of the products listed in our store.

Shopify may process information and provide technical services needed to operate the store, subject to its applicable policies.

Nothing in this section excludes any responsibility that cannot legally be excluded.

SECTION 11 – PRIVACY

Our collection and use of personal information are governed by our Privacy Policy, available at:

https://mahuvio.com/policies/privacy-policy

Because our store is hosted by Shopify, Shopify may collect and process information about your use of the Services to operate, protect, and improve the platform.

Information may also be shared with payment processors, fulfilment partners, carriers, analytics providers, advertising providers, and other service providers where reasonably necessary to operate the store and fulfil orders.

Please review our Privacy Policy for further information about how personal information is collected, used, disclosed, stored, and protected.

SECTION 12 – REVIEWS, COMMENTS, AND FEEDBACK

If you submit a product review, comment, photograph, suggestion, idea, or other content (“Feedback”), you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, adapt, publish, translate, distribute, and display that Feedback for operating and promoting the Services.

You confirm that:

• You own the Feedback or have permission to submit it

• The Feedback is accurate and reflects your genuine experience

• Any incentive or compensation connected with the Feedback has been disclosed

• The Feedback does not violate another person’s rights

• The Feedback is not unlawful, misleading, defamatory, abusive, obscene, or malicious

• The Feedback does not contain harmful software or code

We may moderate, refuse, or remove Feedback that violates these Terms or applicable law.

Nothing in this section transfers ownership of your original Feedback to us.

SECTION 13 – ERRORS, INACCURACIES, AND OMISSIONS

The Services may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, availability, shipping charges, delivery estimates, or other information.

We may correct errors and update information when reasonably necessary.

If an obvious pricing or product-information error affects an order, we may contact you to confirm whether you wish to proceed using the correct information or cancel the order and issue a refund.

Nothing in this section limits rights available under applicable consumer-protection laws.

SECTION 14 – PROHIBITED USES

You may use the Services only for lawful purposes.

You must not use the Services:

• To violate any applicable law or regulation

• To infringe our rights or the rights of another person

• To submit fraudulent, false, or misleading information

• To harass, threaten, abuse, defame, or harm another person

• To upload malware, viruses, or harmful code

• To collect another person’s information without authorization

• To send spam, phishing messages, or unauthorized promotions

• To impersonate another person or organization

• To interfere with the operation or security of the Services

• To bypass access controls, fraud-prevention measures, or other security systems

• To scrape, copy, reproduce, resell, or exploit the Services without authorization

• To use automated systems in a manner that disrupts the Services or violates applicable law

We may restrict or suspend access where we reasonably believe these Terms have been violated.

SECTION 15 – AUTOMATED AGENTS

This section applies when automated or semi-automated software accesses or interacts with the Services on behalf of a person or organization.

Automated agents must not:

• Conceal that the interaction is automated

• Circumvent CAPTCHAs or access restrictions

• Misrepresent themselves as human users

• Interfere with the security or operation of the Services

• Collect data in violation of applicable law or these Terms

• Continue accessing the Services after being instructed to stop

We may use technical measures to restrict or prevent automated access.

SECTION 16 – TERMINATION AND SUSPENSION

We may suspend or terminate access to the Services where reasonably necessary, including in cases of fraud, abuse, unlawful activity, security risks, non-payment, or material violation of these Terms.

Termination does not affect rights or obligations that arose before termination.

Provisions relating to intellectual property, payments, liability, privacy, dispute resolution, and any other terms that should reasonably continue will survive termination.

SECTION 17 – DISCLAIMER OF WARRANTIES

We aim to keep the Services accurate, available, and secure, but we do not guarantee that the website will always operate without interruptions, delays, errors, or security incidents.

Except for warranties expressly provided by us or required by law, the Services are provided on an “as available” basis.

Nothing in these Terms excludes or limits:

• Your statutory rights as a consumer

• Legal guarantees relating to product quality, conformity, description, or fitness for purpose

• Rights that cannot lawfully be excluded or restricted

Any disclaimer in these Terms applies only to the maximum extent permitted by applicable law.

SECTION 18 – LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, we will not be liable for indirect or consequential losses that were not reasonably foreseeable when the contract was formed.

Nothing in these Terms excludes or limits liability for:

• Death or personal injury caused by negligence

• Fraud or fraudulent misrepresentation

• Breach of mandatory consumer rights

• Defective products where liability cannot legally be excluded

• Any other liability that cannot be excluded or limited by law

If you are using the Services as a consumer, we are responsible for losses that are a foreseeable result of our breach of these Terms or failure to use reasonable care and skill.

We are not responsible for business losses where products or Services were purchased solely for personal or household use.

SECTION 19 – INDEMNIFICATION

To the extent permitted by law, you agree to compensate MAHUVIO, MAHUVIO COMMERCE LIMITED, Shopify, and our respective affiliates, employees, officers, agents, contractors, licensors, and service providers for third-party claims or losses resulting directly from:

• Your unlawful use of the Services

• Your material breach of these Terms

• Your infringement of another person’s rights

• Content you submit in violation of these Terms

This section does not require a consumer to compensate us for losses caused by our own breach, negligence, unlawful conduct, or failure to meet our legal obligations.

SECTION 20 – SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted or removed where necessary.

The remaining provisions will continue in effect.

SECTION 21 – WAIVER AND ENTIRE AGREEMENT

If we do not immediately enforce a provision of these Terms, this does not mean that we have waived the right to enforce it later.

These Terms, together with the policies and notices referenced in them, constitute the agreement between you and us concerning your use of the Services and purchases from our store.

Nothing in this section excludes statements or rights that cannot lawfully be excluded.

SECTION 22 – ASSIGNMENT

You may not transfer your rights or obligations under these Terms to another person without our prior written consent.

We may transfer our rights or obligations to another organization where permitted by law, provided that the transfer does not reduce your rights under these Terms.

Where required by applicable law, we will notify you of such a transfer.

SECTION 23 – GOVERNING LAW AND JURISDICTION

These Terms of Service and any separate agreements through which we provide the Services shall be governed by and interpreted in accordance with the laws of England and Wales.

If you are a consumer, this choice of law does not deprive you of any mandatory consumer-protection rights available under the laws of the country in which you normally reside.

The courts of England and Wales shall have jurisdiction over disputes relating to these Terms. If you are a consumer, you may also have the right to bring proceedings before the competent courts of the country in which you normally reside.

SECTION 24 – CHANGES TO THESE TERMS

You may review the current version of these Terms at any time on this page.

We may update these Terms to reflect changes to our Services, business practices, technology, or legal obligations.

Where required by law, we will provide reasonable notice of material changes. The updated version will take effect on the date stated in the notice or when posted if no other date is provided.

Changes will not retroactively reduce rights that have already arisen from an existing order.

SECTION 25 – HEADINGS

Section headings are included for convenience and do not affect the interpretation of these Terms.

SECTION 26 – CONTACT INFORMATION

Questions about these Terms of Service may be sent to us at support@mahuvio.com.

Our business information is:

MAHUVIO
Operated by MAHUVIO COMMERCE LIMITED
Company number: 17503023
Registered in England and Wales
Registered office: Office 21354, 182–184 High Street North, London, E6 2JA, United Kingdom
Email: support@mahuvio.com
Website: https://mahuvio.com

The registered office listed above is not a return address. To request a return, contact us by email and follow the return instructions provided.