Refund policy

Returns and Refund Policy

We offer a 30-day return policy. You have 30 days from the date you receive your order to request a return.

Return Eligibility

To qualify for a return, the item must be in the same condition in which it was received: unused, unworn, with all original tags, accessories, and packaging. You must also provide your receipt or proof of purchase.

To request a return, contact us at support@mahuvio.com before sending your item. If your return is approved, we will provide the correct return address and return instructions.

Do not send returns to our registered office or to the address shown on the original package. Returns sent without prior authorization will not be accepted.

For returns caused by a change of mind, ordering the wrong item, or selecting the wrong size or colour, the customer is responsible for the return shipping costs unless applicable law requires otherwise.

If an item is defective, damaged, or incorrect, MAHUVIO will cover the reasonable return shipping costs or provide another appropriate solution.

You may contact us with any return-related questions at support@mahuvio.com.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item is defective, damaged, or different from what you ordered, contact us as soon as possible at support@mahuvio.com.

Please include your order number and clear photographs or videos showing the issue. We will evaluate the matter and arrange a replacement, refund, or another appropriate solution.

Exceptions and Non-Returnable Items

Certain products cannot be returned, including:

  • Perishable goods, such as food, flowers, or plants

  • Custom-made or personalized products

  • Personal-care or hygiene products that have been opened, used, or unsealed

  • Hazardous materials, flammable liquids, or gases

  • Gift cards

Please contact us if you have questions about whether a particular item is eligible for return.

These exclusions do not limit any rights you may have under applicable consumer-protection laws. Sale items remain subject to applicable statutory consumer rights.

Exchanges

The quickest way to receive a different item is to request a return for the original item. Once the return is accepted, you may place a separate order for the replacement item.

European Union and United Kingdom Cancellation Rights

If your order is delivered to the European Union or the United Kingdom, you may have a legal right to cancel your purchase within 14 days after receiving the goods, without providing a reason.

After notifying us of your decision to cancel, you must return the goods according to the instructions we provide. The item must be returned in substantially the same condition in which it was received, subject to any handling reasonably necessary to inspect it.

Unless the product is defective, damaged, incorrect, or applicable law requires otherwise, you are responsible for the direct cost of returning the goods.

Nothing in this policy limits your mandatory rights under applicable consumer-protection laws.

Refunds

We will notify you after we receive and inspect your returned item and confirm whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may require additional time to process and display the refund.

Original shipping charges are non-refundable unless the item was defective, damaged, incorrect, or applicable law requires reimbursement.

If more than 15 business days have passed since your refund was approved, contact us at support@mahuvio.com.