Shipping policy

SHIPPING POLICY

Thank you for shopping at MAHUVIO. We are committed to delivering your order as safely and efficiently as possible. Please review the following shipping information before completing your purchase.

ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment confirmation. Orders are not normally processed on weekends or public holidays.

During periods of high demand, promotions, or holidays, processing may take longer. Once your order has shipped, you will receive a confirmation email containing tracking information when available.

SHIPPING DESTINATIONS

MAHUVIO ships to selected countries and regions worldwide. Shipping availability will be confirmed during checkout after you enter your delivery address.

We reserve the right to cancel and fully refund orders that cannot be shipped to the selected destination.

SHIPPING COSTS

Shipping costs, if applicable, are calculated and displayed during checkout before payment is completed. Shipping fees may vary depending on the destination, product, order value, and selected shipping method.

ESTIMATED DELIVERY TIMES

Estimated delivery times after order processing are:

  • United States: 7–15 business days

  • United Kingdom and Europe: 7–18 business days

  • Canada and Australia: 8–20 business days

  • Middle East: 7–20 business days

  • Other international destinations: 10–25 business days

These delivery times are estimates and are not guaranteed. Delivery may occasionally take up to 30 business days due to customs procedures, carrier delays, weather conditions, public holidays, high order volumes, or other circumstances beyond our reasonable control.

ORDER TRACKING

When tracking is available, the tracking number will be sent to the email address provided during checkout.

Tracking information may take 2–5 business days to become active after shipment. Customers may also visit our Track Your Order page to view the latest available tracking status.

SEPARATE SHIPMENTS

Some orders may contain products stored at different fulfilment locations. As a result, items from the same order may arrive in separate packages and at different times.

You will not be charged additional shipping fees if we divide your order into multiple shipments.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate delivery address, including the recipient’s full name, apartment or unit number, postal code, and telephone number when required.

If you need to correct your delivery address, contact us immediately at support@mahuvio.com. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Delays, failed deliveries, or additional expenses resulting from an incorrect or incomplete address provided by the customer may not be refundable. Additional shipping charges may apply if an order must be resent, subject to applicable law.

CUSTOMS, DUTIES, AND TAXES

International orders may be subject to customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country.

Unless expressly stated as included during checkout, these charges are not included in the product price or shipping fee and are the responsibility of the customer. MAHUVIO does not control or determine the amount of customs charges.

Customers are responsible for checking the import requirements that apply in their destination country before placing an order.

DELAYED ORDERS

Carrier tracking may occasionally stop updating temporarily while a package is in transit. This does not necessarily mean that the package has been lost.

If your order has not arrived within 30 business days after shipment, please contact us at support@mahuvio.com and include your order number. We will review the shipment and contact the carrier or fulfilment partner when appropriate.

LOST OR DAMAGED PACKAGES

If your package appears to be lost or arrives damaged, contact us at support@mahuvio.com as soon as possible and include:

  • Your full name

  • Your order number

  • A description of the issue

  • Clear photographs of the package and product if the item arrived damaged

Customers are encouraged to report damaged products within 7 days of delivery so that we can investigate the issue promptly. Reporting outside this period does not affect any mandatory rights available under applicable consumer-protection laws.

We will review the claim and provide an appropriate replacement, refund, or other solution in accordance with our Return and Refund Policy and applicable law.

PACKAGES MARKED AS DELIVERED

If tracking shows that your package was delivered but you cannot locate it, please:

  1. Verify the delivery address entered with your order.

  2. Check around the delivery location and with household members or neighbours.

  3. Contact the local shipping carrier or post office.

  4. Contact us if the package remains missing.

If tracking confirms delivery to the address provided during checkout but the package cannot be located, please contact us after completing the steps above. We will review the available delivery information and assist with submitting a claim to the carrier when appropriate.

Each case will be evaluated individually, and nothing in this section limits any mandatory rights available under applicable consumer-protection laws.

REFUSED OR UNCLAIMED PACKAGES

Packages refused by the recipient or left unclaimed may be returned to the sender.

Any eligible refund will be processed in accordance with our Return and Refund Policy after the returned package has been received and inspected. Original shipping charges and return expenses may be deducted where permitted by applicable law.

CONTACT US

If you have questions about shipping or your order, please contact us:

MAHUVIO
Operated by MAHUVIO COMMERCE LIMITED
Email: support@mahuvio.com
Website: https://mahuvio.com
Registered office: Office 21354, 182–184 High Street North, London, E6 2JA, United Kingdom
Registered in England and Wales under company number 17503023.

Please note that our registered office is not a return address. To request a return, contact us by email and wait for the appropriate return instructions and address.