Shipping policy
SHIPPING POLICY
Thank you for shopping at MAHUVIO. We are committed to delivering your order as safely and efficiently as possible. Please review the following shipping information before completing your purchase.
ORDER PROCESSING
Orders are typically processed within 1–3 business days after payment confirmation. Orders are not processed on weekends or public holidays.
During periods of high demand, promotions, or holidays, processing may take longer. Once your order has been shipped, you will receive a confirmation email containing tracking information, when available.
SHIPPING DESTINATIONS
MAHUVIO ships to selected countries and regions worldwide. Shipping availability is confirmed during checkout after entering your delivery address.
We reserve the right to cancel and refund orders that cannot be shipped to the selected destination.
SHIPPING COSTS
Shipping costs, if applicable, are calculated and displayed during checkout before payment is completed. Shipping fees may vary depending on the destination, product, order value, and shipping method.
ESTIMATED DELIVERY TIMES
Estimated delivery times after order processing are:
• United States: 7–15 business days
• United Kingdom and Europe: 7–18 business days
• Canada and Australia: 8–20 business days
• Middle East: 7–20 business days
• Other international destinations: 10–25 business days
These delivery times are estimates and are not guaranteed. Delivery may occasionally take up to 30 business days due to customs procedures, carrier delays, weather conditions, public holidays, high order volumes, or other circumstances beyond our control.
ORDER TRACKING
When tracking is available, the tracking number will be sent to the email address provided during checkout.
Tracking information may take 2–5 business days to become active after shipment. Customers can also visit our Track Your Order page to check the latest available status.
SEPARATE SHIPMENTS
Some orders may contain products stored in different fulfillment locations. As a result, products from the same order may arrive separately and at different times.
You will not be charged additional shipping fees when we divide an order into multiple shipments.
ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate delivery address, including the recipient’s full name, apartment or unit number, postal code, and telephone number when required.
If you need to correct your address, contact us immediately at mahuviostore@gmail.com. We cannot guarantee that an address can be changed after an order has been processed or shipped.
MAHUVIO is not responsible for delays, failed deliveries, or lost packages caused by an incorrect or incomplete address provided by the customer. Additional shipping charges may apply if an order must be resent.
CUSTOMS, DUTIES, AND TAXES
International orders may be subject to customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country.
Unless otherwise stated during checkout, these charges are not included in the product price or shipping fee and are the responsibility of the customer. MAHUVIO does not control or determine customs charges.
DELAYED ORDERS
Carrier tracking may occasionally stop updating temporarily while a package is in transit. This does not necessarily mean that the package has been lost.
If your order has not arrived within 30 business days after shipment, please contact us at mahuviostore@gmail.com with your order number. We will review the shipment and contact the carrier or fulfillment partner when appropriate.
LOST OR DAMAGED PACKAGES
If your package appears to be lost or arrives damaged, contact us at mahuviostore@gmail.com as soon as possible and include:
• Your full name
• Your order number
• A description of the issue
• Clear photographs of the package and product if the item arrived damaged
Claims for damaged products should be submitted within 7 days of delivery. We will review the claim and provide an appropriate solution in accordance with our Refund Policy.
PACKAGES MARKED AS DELIVERED
If tracking shows that your package was delivered but you cannot locate it, please:
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Verify the delivery address entered with your order.
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Check around the delivery location and with household members or neighbors.
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Contact the local shipping carrier or post office.
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Contact us if the package remains missing.
MAHUVIO is not responsible for theft or loss that occurs after the carrier confirms delivery to the correct address. However, we will assist you with contacting the carrier when possible.
REFUSED OR UNCLAIMED PACKAGES
Packages refused by the recipient or left unclaimed may be returned to the sender. Any refund will be handled according to our Refund Policy after the returned package is received and inspected. Original shipping charges and return expenses may be deducted where permitted by law.
CONTACT US
If you have questions about shipping or your order, contact us at:
MAHUVIO
Email: mahuviostore@gmail.com
Website: https://mahuvio.com
Address: Tabarbour, Amman 11171, Jordan